Service Request Ticket - # 23243

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2007 08:43 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Nov 28, 2007 02:30 PM 
Delivered to Adam for a reghost
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Brad Dougherty Nov 28, 2007 10:40 AM 
This needs a power supply as well.
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Joe Crowe Nov 27, 2007 12:24 PM 
board ordered
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Audrey Sundkvist Nov 19, 2007 01:28 PM 
The Optiplex that needs a new motherboard is dell
service tag 852WW71 and wou# 20050061[Edit Inv].
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Myron Hoeckle (Student) Nov 19, 2007 10:25 AM 
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Nov 19, 2007 10:23 AM 
delivered. H6 and G3 is still in for repair.
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Myron Hoeckle (Student) Nov 19, 2007 08:32 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 19, 2007 08:32 AM 
Picking up H6 to reset the BIOS.
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Audrey Sundkvist Nov 16, 2007 01:25 PM 
It is the Motherboard. I put the machine with a
note on Joe's desk.

I tested the PowerSupply and it is fine. I put a
new PowerSupply in the machine and it still amber
lights.
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Audrey Sundkvist Nov 16, 2007 12:53 PM 
G3 is amber lighting.
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Myron Hoeckle (Student) Nov 15, 2007 04:34 PM 
H6 attepmts to boot to floppy I told it not to and
it booted just fine, I could not however disable
the floppy drive because the BIOS had a
non-standard admin password. I didn't get a chance
to look at G3.
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Christian Mendez Nov 14, 2007 08:48 AM 
The machines in row: H6 (20050060) and G3 
(20050061) are not booting into windows.

When the machines turn on, you hear 2 beeps. Then 
it wants you to go into BIOS and select boot 
sequence. I have looked at the boot sequence and 
the onboard sata drives are not responsive on 
either machines. No matter how I change the boot 
sequence, they still dont log into windows.

These Dells are in the APSC101 Lab: contact:88069
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