Service Request Ticket

Service Request Information

CONTACT	Name	Nelles, Karen	Date	Nov 14, 2007 09:23 AM
	Department	University Housing	Phone	88382
	Location		Email	nellesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030509 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	13RGQ41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047054, Acrobat Std 6.0 from P004955
	Wired NIC	00:0C:F1:E0:50:F3

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 16, 2007 10:50 AM	Bad power supply. Replaced with one from a DBAN machine.	Add Attachment
Myron Hoeckle (Student)	Nov 15, 2007 04:16 PM	Task reassigned to Brian Witt.	Add Attachment
Myron Hoeckle (Student)	Nov 15, 2007 04:16 PM	did this get completed then?	Add Attachment
Brian Witt	Nov 15, 2007 01:51 PM	Bad power supply. Replaced with a machine over at UCS.	Add Attachment
Brian Witt	Nov 15, 2007 11:24 AM	Left VM for times	Add Attachment
Christian Mendez	Nov 15, 2007 08:43 AM	She needs this to be fixed asap. She is a director.	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2007 02:44 PM	She just called saying that she is still having this problem, and says that the power button does not work.	Add Attachment
Courtney Wehner	Nov 14, 2007 11:46 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Nov 14, 2007 11:46 AM	She called back and said that same thing is happening again; she cannot start her tower.	Add Attachment
Joan Guralnick	Nov 14, 2007 09:28 AM	Screen is black. Green light on computer. Restarted computer. Unplugged computer and plugged it back. Wait it is working now. Will call back if it happens again	Add Attachment