Service Request Ticket - # 23256

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2007 02:55 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070417[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 79Q7SD1 Description Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
Serial No. 79Q7SD1 Location PDR

CPU Intel Core 2 Duo T7200(4MB,2GHZ667MHz)


OS Unknown Software Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003

Wired NIC 00:1C:23:9C:05:0E


Wireless NIC 02:00:54:55:4E:01


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Courtney Wehner Dec 05, 2007 08:43 AM
I skyed the techs.
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Courtney Wehner Dec 05, 2007 08:43 AM
He called back and said he is in his office now, 
and I was supposed to call Brad and tell him 
that. He said if he was not in his office, the 
door would be open and the Treo would be on his 
desk.
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Courtney Carlson Dec 04, 2007 10:33 AM
Arne is back in town. Said Brad left a message 
asking him to call when he was available. Told 
Arne Brad was away from desk until later this 
afternoon and a memo would be added.
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Brad Dougherty Nov 28, 2007 03:13 PM
I called and left a message.
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Cinthya Mendez-Garcia Nov 28, 2007 02:00 PM
Said he will be in today.
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Cinthya Mendez-Garcia Nov 28, 2007 02:00 PM
Just called back saying he will be here for a
while longer.
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Courtney Wehner Nov 16, 2007 09:25 AM
I skyped the techs.
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Courtney Wehner Nov 16, 2007 09:25 AM
he called back this morning and wanted to know 
what the status was on this task. 
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Courtney Carlson Nov 15, 2007 12:58 PM
He called and wanted to speak with Joe or Brad. 
Skyped them, no response. No message.
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Joe Crowe Nov 15, 2007 12:17 AM
Task reassigned to Brad Dougherty.
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Joe Crowe Nov 14, 2007 06:20 PM
We should confirm that wired is taking precedence....
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Tricia Flaherty Nov 14, 2007 03:14 PM
FYI there are several service requests in Brad's 
queue related to Arne and the initial 
laptop/accessories setup(22842)
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Tricia Flaherty Nov 14, 2007 03:11 PM
Arne came to me asking about the status of a 
external video card order that was put in by Brad
(#3035)  it is still needing approval by Jion 
carey so as of yet it has not been ordered...he 
wanted to expedite the order of the cards because 
he needed to go over game film and could not 
because it was choppy...I told him that I did not 
believe that the external card would affect that 
as the laptop video(256MB Nvidia) card should be 
able to handle it without any issues...I told him 
I would discuss it with Brad since he put in the 
order, and after my discussion with Brad he 
confirmed that the usb video cards where not to 
help with choppy video quality but to nave laptop 
do a TRI display configuration...After talking 
with Arne Again I explained that the USB cards 
are not going to effect the video quality and 
asked him questions about when the video quality 
went bad and he said it started after the desktop 
he was using before laptop was taking to Frank 
Vanderburg/GFA Swap...I asked if he was using 
wired or wireless connection and he said wired I 
told him the connection speed was more likely an 
issue and not the laptop video card.  I told him 
I would put in a request to get it checked 
out...He is still pushing for the USB video card 
and keeps thinking that will be a miracle cure. 
Please checkout his video playback and how he is 
getting the video from the network...he did say 
video from the hard drive plays just fine
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