Service Request Ticket

Service Request Information

CONTACT	Name	Summers, Jill	Date	Nov 14, 2007 04:28 PM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Adam Shinn	Nov 16, 2007 03:45 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2007 04:36 PM	called and said willy was not able to locate the I-drive. WOU# 20070440	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2007 04:33 PM	I forgot to mention that these two computers are located on the first floor of werner the staff's office computers.	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2007 04:32 PM	Said Aaron Worley found the I-drive, is going to call back about Willy Debnam to see if he was able to locate the I-drive as well. Will call with the other computer's WOU#	Add Attachment
Cinthya Mendez-Garcia	Nov 14, 2007 04:29 PM	calling for Aaron Worley and Willy Debnam Says they cannot access their I-drive on two new computers.	Add Attachment