Service Request Ticket - # 23260

Service Request Information

CONTACT Name Neideigh (Beahm), Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2007 06:09 PM
Department Student Health & Counseling Center Phone 88313
Location Email beahmc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050315[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. HZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054329, Dragon Naturally Speaking Medical v8.0 (UPGRADE) #A789A-RC8-8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:97:16:C3

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Nov 16, 2007 03:44 PM 
Removed printer from list.  Ran Ccleaner.
Restarted machine and added back printer.  This
seems to have resolved the issue!
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Brian Witt Nov 16, 2007 12:01 PM 
This appears to be a global issue in their office
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Brian Witt Nov 16, 2007 12:00 PM 
Machine says the drivers aren't installed.  I
removed printer from radar and re added it, but I
still get the message saying drivers are not
installed for the printer. They say this happened
right after installing windows updates.  One
machine at the front desk did not run windows
updates and can still print to the printer.
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Katie Jessel Nov 15, 2007 02:16 PM 
Tami Laux called regarding printing issue in 
department. Gave her the SR number (she knew it 
was under Crystal's name). Just checking on 
status.
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Courtney Carlson Nov 14, 2007 06:42 PM 
They are unable to maintain current patient 
records while they cannot print. While it is not 
working the records are backing up (work load, 
work stoppage).
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Courtney Carlson Nov 14, 2007 06:39 PM 
There were computer updates today and all of the 
machines in the Health Center that have since 
been rebooted are having the same problem.

When user has print menu up, the "HC-Healthcenter 
on radar" does not show on the drop-down menu for 
printer options.

In Printers and Faxes there is an icon for the 
specified printer. User trying to change default 
printer to HC Printer results in error message:

Driver is not installed on this computer. Can't 
print until installed. Need disk to install.

The specific computer she called on is located at 
the front desk. But note again that it is all 
computers in the department that have been 
rebooted since today's updates.
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