Service Request Ticket - # 23264

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2007 08:28 AM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070440[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 880F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:89:73

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 26, 2007 11:06 AM 
Synced outlook to calendar.
 Add Attachment
Myron Hoeckle (Student) Nov 26, 2007 10:37 AM 
taking a look.
 Add Attachment
Myron Hoeckle (Student) Nov 26, 2007 10:37 AM 
Task reassigned to Myron Hoeckle.
 Add Attachment
Jonathan Guillen Nov 26, 2007 10:31 AM 
User called back inquiring about the status of 
this request.
Add Attachment
Patrick Shanley Nov 20, 2007 04:54 PM 
called requesting immediate aid with her 
computer, asking for a tech to come in wednesday 
if possible
 Add Attachment
Audrey Sundkvist Nov 20, 2007 09:25 AM 
Called and left a message. Myron showed me the
sync for Java and Outlook on the T Drive.
 Add Attachment
Audrey Sundkvist Nov 19, 2007 04:59 PM 
Outlook is setup - but she cannot connect to
calendars. Her calendar appears correctly in
Communications Express but her Outlook one is empty.
 Add Attachment
Adam Shinn Nov 16, 2007 03:46 PM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Adam Shinn Nov 16, 2007 11:13 AM 
Task reassigned to Adam Shinn.
 Add Attachment
Christian Mendez Nov 15, 2007 08:30 AM 
She just got a new PC and said B - Rad helped her 
set it up, but she would like her outlook to be 
set up also.

She said she was supposed to request BRAD.

She is available today all day but will be in a 
meeting from 11am - 12:00pm

Tomorrow she is at her office all day.
Add Attachment