Service Request Ticket

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Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Nov 15, 2007 10:25 AM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070501 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 20in, 2.0GHz Intel Core 2 Duo #Z0E2
	Serial No.	SW87451ZEX87	Location	PDR
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS	Unknown	Software	iLife08(iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand,Front Row, Photo Booth), Windows XP PRO license from P0069092, Corel Draw Graphics Suite X4 from P0072227, Adobe eLearning Suite2 WIN license from P0079318(80/20 share with laptop W#?), MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007, MS Office 2011 MAC std from P0084052
	Wired NIC	00:1B:63:B5:5E:67
	Wireless NIC	00:1D:4F:FA:3E:A2
	Bluetooth NIC	00:1D:4F:A4:8C:47

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Tracking

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Adam Shinn	Mar 04, 2009 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Mar 04, 2009 03:49 PM	Task reassigned to Joan Guralnick.	Add Attachment
Adam Shinn	Mar 04, 2009 03:48 PM	Apparently they aren't reading the posts.. as this keeps getting back opened, I will say it again. This is a duplicate task and the task we are working from is 29742	Add Attachment
Nick Brizendine	Mar 04, 2009 02:22 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Brizendine	Mar 04, 2009 02:22 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:18 PM	Task reassigned to Joan Guralnick.	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:18 PM	please make sure people on the help desk are reading the most recent notes before re opening a task. This is the second time I've closed this one as a duplicate.	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:17 PM	Task reassigned to Self Resolved.	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:17 PM	I'm closing this one again because it's a duplicate task.	Add Attachment
Richard Kavanagh student	Mar 04, 2009 02:14 PM	Please put any new notes about this task in the active task for this. Task # 29742.	Add Attachment
Jeff Sawyer	Mar 03, 2009 10:02 AM	Task reassigned to UCS Tech.	Add Attachment
Jeff Sawyer	Mar 03, 2009 10:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jeff Sawyer	Mar 03, 2009 10:02 AM	Will be in her office until 5pm. Has not received her computer yet.	Add Attachment
Richard Kavanagh student	Mar 03, 2009 09:49 AM	Task reassigned to Self Resolved.	Add Attachment
Richard Kavanagh student	Mar 03, 2009 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 03, 2009 09:48 AM	Please put any new notes about this task in the active task for this. Task # 29742.	Add Attachment
Richard Kavanagh student	Mar 03, 2009 09:43 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:40 AM	Task reassigned to UCS Tech.	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:40 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:40 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:40 AM	Called in, her computer was never delivered back to her.	Add Attachment
Cinthya Mendez-Garcia	Feb 02, 2009 09:53 AM	**This is an email** Hi, This service request resulted in an order for a Windows license to be ordered for my IMAC. This was done from our end shortly after this date (Jan 6th). I'd like to know how long typically it takes to get a license and when I can expect to have my computer returned? Thank you, Roxanna Marvin The Teaching Research Institute	Add Attachment
Skyler Gregory	Dec 03, 2007 03:59 PM	Task reassigned to Brad Dougherty.	Add Attachment
Skyler Gregory	Dec 03, 2007 03:59 PM	I told them they needed to get a power strip since they didn't have one. They stole one from another room and now everything is set up. Assigning under Brad for the server error on startup.	Add Attachment
Skyler Gregory	Dec 03, 2007 03:17 PM	everything is setup. I'm delivering it now. It still gets an error saying that "the server couldn't be found". Brad said he would look into a solution. It's because it puts mydocuments on the menu bar on startup.	Add Attachment
Skyler Gregory	Dec 03, 2007 03:12 PM	Task reassigned to Skyler Gregory.	Add Attachment
Tricia Flaherty	Nov 26, 2007 01:21 PM	They are very anxious for this mac and having been calling Joanie and I for status...I'm not sure of an exact reason for the rush but Joanie may know. Please contact Lisa and/or Roxanna with an idea of when you might be able to set this up	Add Attachment
Katie Jessel	Nov 15, 2007 01:35 PM	Curious about stauts. She wanted an ETA and I said I would enter a memo for her that she called.	Add Attachment
Tricia Flaherty	Nov 15, 2007 10:27 AM	I will be putting the imac and box with keyboard/mouse and other accessories is with it, Joanie will campus mail invoice to Lisa in TRI	Add Attachment