Service Request Ticket

Service Request Information

CONTACT	Name	Shell, Colleen	Date	Nov 16, 2007 08:52 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	shellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050919 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	DXLMW81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:12:3F:BF:A0:97

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 16, 2007 03:43 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Nov 16, 2007 03:43 PM	Removed printer from list. Ran Ccleaner. Restarted machine and added back printer. This seems to have resolved the issue!	Add Attachment
Brian Witt	Nov 16, 2007 12:01 PM	This appears to be a global issue in their office	Add Attachment
Brian Witt	Nov 16, 2007 12:00 PM	Machine says the drivers aren't installed. I removed printer from radar and re added it, but I still get the message saying drivers are not installed for the printer. They say this happened right after installing windows updates. One machine at the front desk did not run windows updates and can still print to the printer.	Add Attachment
Courtney Wehner	Nov 16, 2007 08:54 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Nov 16, 2007 08:54 AM	She is there all day at the front desk in the Health Center.	Add Attachment
Courtney Wehner	Nov 16, 2007 08:54 AM	After she allows the updates and then restarts her computer, she can no longer print. The print says it is ready, but nothing happens. She said other people in her office have had this problem before and a tech came over and fixed it. SHe would like someone to help ASAP becuase she needs to print.	Add Attachment