Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Nov 19, 2007 11:51 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Nov 19, 2007 01:25 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 19, 2007 01:14 PM	I had to add the student workers as admins in the NTFS permission for C:\epson\ and for C:\Program Files\lmx7	Add Attachment
Courtney Wehner	Nov 19, 2007 11:54 AM	Is skyped the techs.	Add Attachment
Courtney Wehner	Nov 19, 2007 11:53 AM	The computer looks like everything has printed, but it actually does not. They need help ASAP because this is the only printer to print ID cards.	Add Attachment
Courtney Wehner	Nov 19, 2007 11:52 AM	The printer is 20070393 located behind the info desk in Werner. The printer acts like it is going to print, but then nothing happens. The printer looks like it is ready to print.	Add Attachment