Service Request Ticket - # 23328

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2007 01:20 PM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. GCYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:6B:7F:9E

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Joan Guralnick Nov 28, 2007 09:20 AM 
I've reopened this at Nan's request.  She said 
that she is unable to run Optimum.  She says that 
Joe fixed it for her the last time.
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Brian Witt Nov 19, 2007 03:37 PM 
Task reassigned to Brian Witt.
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Brian Witt Nov 19, 2007 03:37 PM 
Self resolved
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Della Kobbe Nov 19, 2007 01:21 PM 
Nancy recived a new computer and the Optimun 
setting is not on the computer.
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