Service Request Ticket - # 23331

Service Request Ticket - # 23331

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Nov 19, 2007 01:51 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040374 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
	Serial No.	CLYHQ51	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050
	Wired NIC	00:11:11:36:B3:BF

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 03, 2007 08:39 AM	Still no call back.	Add Attachment
Myron Hoeckle (Student)	Dec 03, 2007 08:38 AM	**This is an email** Myron, So sorry about the run about, I've had to be in court dealing with some domestic issues. I will call you guys in the morning. Thanks for your patience. Kimber Townsend Western Oregon University College of Education Office of the Dean Educational Research Analyst townsenk@wou.edu 503.838.8082 Smile at the world, and the world will smile back.	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2007 03:09 PM	on hold pending contact..	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2007 03:09 PM	**This is an email** Hey Mrs/Ms Townsen, Just giving you a heads up that UCS has been trying to get a hold of you for the last couple weeks. When would be a good time for one of our techs to stop by and take care of these problems for you? Thanks, Myron Hoeckle UCS Senior Tech X88925	Add Attachment
Myron Hoeckle (Student)	Nov 27, 2007 03:07 PM	left a vm... no one home on hold pending contact.	Add Attachment
Myron Hoeckle (Student)	Nov 27, 2007 03:05 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Nov 27, 2007 03:05 PM	I can take a look at this when I see her for her other task.	Add Attachment
Cinthya Mendez-Garcia	Nov 21, 2007 02:34 PM	Called saying she needs the microsoft outlook email installed in her computer.	Add Attachment
Della Kobbe	Nov 19, 2007 01:53 PM	Kneece Kelly,is moving to a different room on campus. She is leaving this Wed. Nov 21 Kelly's email needs to go into Kimber's email. The reason for this is because Kimber is taking over Kellys work. Kimber uses sunjava Kelly uses outlook	Add Attachment