Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Nov 19, 2007 04:04 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070478 (opens in a new window)	Bldg/Room	RWEC 304
	Service Tag	FSCMZD1	Description	Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	FSCMZD1	Location	Lex Gidley
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499
	Wired NIC	00:1A:A0:6F:51:F0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 10, 2007 08:25 AM	Task reassigned to Adam Shinn.	Add Attachment
Audrey Sundkvist	Dec 10, 2007 08:25 AM	Moving this back under you Adam so you can close it, if there's nothing more.	Add Attachment
Audrey Sundkvist	Dec 10, 2007 08:25 AM	There are no machines in 10 or 12.	Add Attachment
Adam Shinn	Nov 29, 2007 02:20 PM	john is coming to Pick up this computer tomorrow 11-30-07, Along with the computer in box #12. this Computer is on box #10	Add Attachment
Adam Shinn	Nov 27, 2007 02:45 PM	Comp. Is working and ready for delivery. Mike Ellis is already on his paternity leave. Contact John Rushing instead.	Add Attachment
Adam Shinn	Nov 27, 2007 02:42 PM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Nov 27, 2007 09:50 AM	updated, named, bound. but one pci port is not working properly	Add Attachment
Adam Shinn	Nov 20, 2007 03:34 PM	Video card is installed, and the machine is imaged, has not been updated, named, or bound yet.	Add Attachment
Tricia Flaherty	Nov 19, 2007 04:49 PM	Please deliver to John Rushing(Landers Lab)when it has basic image as Mike is going on paternity leave soon	Add Attachment
Tricia Flaherty	Nov 19, 2007 04:09 PM	I will put the computer, video card and cables, etc. in thec inbox #10 with setup sheet	Add Attachment