Service Request Ticket

Service Request Information

CONTACT	Name	Dutton, Bryan	Date	Nov 20, 2007 09:06 AM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040659 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	62t8z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Adobe CS3 Web Premium from P0063803 installed as Adobe Creative Suite Prem. CS2 v2 to match student access version
	Wired NIC	00:11:43:BB:13:DD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 10, 2007 10:27 AM	The Adobe software needed an update. The real issue is the TWAIN driver for the Olympus CX31 microscope connected to the machine. There is a work around for the issue already in place. Bryan was just wanted to have us see if we could look for a newer TWAIN driver. There isn't one at this time.	Add Attachment
Audrey Sundkvist	Dec 10, 2007 08:52 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Cinthya Mendez-Garcia	Nov 21, 2007 03:44 PM	Called saying there is a problem with the Adobe Creative Suite that was installed on the machine yesterday. Says he gets a few error messages as he tries to open the program.	Add Attachment
Audrey Sundkvist	Nov 20, 2007 10:49 AM	It is installed.	Add Attachment
Audrey Sundkvist	Nov 20, 2007 10:14 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Nov 20, 2007 10:14 AM	I will head over and do this.	Add Attachment
Courtney Carlson	Nov 20, 2007 09:44 AM	Skyped techs.	Add Attachment
Courtney Carlson	Nov 20, 2007 09:42 AM	Called to follow up...he wanted a timeline so he could manage his work around it.	Add Attachment
Tricia Flaherty	Nov 20, 2007 09:07 AM	This is a downgrade install from CS3 to CS2 in order to maintain compatibility with student accessible version and other NS stations... install can be found at T:\Adobe Creative Suite\Adobe Creative Suite Premium\Creative Suite v2 Premium	Add Attachment