Service Request Ticket - # 23344

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2007 09:47 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9BGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742

Wired NIC 00:1A:A0:53:17:D7

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Dec 18, 2007 01:34 PM 
Heard back from Kristin. Everything is working fine.
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Brad Dougherty Dec 18, 2007 11:26 AM 
****This is an email****
Are you still having problems with running
Photoshop on the Terminal Servers?

I tested it and it seems to be working fine.
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Brad Dougherty Dec 18, 2007 11:24 AM 
This is working.
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Audrey Sundkvist Dec 10, 2007 08:28 AM 
Task reassigned to Brad Dougherty.
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Courtney Carlson Nov 20, 2007 10:16 AM 
****This is an email****

Subject: Photoshop down on ts
From: Kristin Johnson  
To: SRD

Adobe Photoshop on the Terminal Server has not 
been accesable today.Right after clicking on the 
icon the message is"Windows is searching for 
Adobe CS 2 Photoshop Launcher.bat to locate the 
file yourself,click browse."The next error 
message is "The item' Adobe CS 22Photoshop 
Launcher.bat' that this shortcut refers to has 
been changed or moved, so this shortcut will no 
longer work properly.
Do you want to delete this shortcut?"

If you have any more questions about the problem, 
let me know.

Thank you,
Kristin Johnson
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Courtney Carlson Nov 20, 2007 09:52 AM 
Caller Library Student Worker
Kristin Johnson
V00199579
krjohnson05

When she clicks the Photoshop Icon she is getting 
an error message. She accessed it yesterday 
without a problem. She says that it is not only 
when she is logged on to her acount. She tried 
different users accounts on different machines, 
all with the same outcome. She is going to email 
ucshelpdesk the errors.
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