Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Travis	Date	Nov 20, 2007 01:36 PM
	Department	Athletics	Phone	88384
	Location		Email	wardt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031201 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224NTNV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	MS Office 2004 Pro from (P0047503), Filemaker Pro 5.5(P0036006)moved for W#20010375, InDesign 2.0 (p0044157) moved for W#20010375, also 80/20 rule on personal laptop
	Wired NIC	00:0A:95:C1:39:0C

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Nov 29, 2007 03:49 PM	Greg called me back and told me that this is no longer an issue.	Add Attachment
Alex Ichinoe	Nov 27, 2007 08:22 AM	I called Greg Bruce to see if he had any idea where I would find the folder.	Add Attachment
Alex Ichinoe	Nov 20, 2007 04:56 PM	Can't file the folder. I've checked kbruce06's, Travis Ward's, Greg Bruce's backups and I have not found the Humbolt State folder. I sent an email asking whose H: drive I should look at.	Add Attachment
Joe Crowe	Nov 20, 2007 03:59 PM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Courtney Carlson	Nov 20, 2007 01:58 PM	Travis was logged onto network with kbruce06 (Greg Bruce's assistant). Travis was trying to help them with something and accidentally deleted info. Path: H Drive -> "Humbolt State" Folder (one of 5 other folders on H Drive) He saved a copy of the folder "Humbold State" to My Documents by dragging it. When he subsequently deleted out of My Documents both copies disappeared. It may be that it was created and deleted on the same day. Needs to be accessed for a deadline that is already past due.	Add Attachment