Service Request Ticket - # 23357

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2007 03:13 PM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040649[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 1VH8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 1vh8z61 Location ITC Fee Payment (was HU/April Carothers)

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751, Contribute 3.0 with CPS from P0057048

Wired NIC 00:11:43:BB:13:F4

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Nov 28, 2007 03:38 PM 
Ran windows updates and ccleaner.  Printer still
wouldn't print.  He was having some profile issues
as well, so I created him a new one.  He is able
to print now.
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Cinthya Mendez-Garcia Nov 28, 2007 02:27 PM 
Called said he is available today until 4pm in his
office.
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Brian Witt Nov 26, 2007 11:07 AM 
Left vm for times available.
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Brian Witt Nov 21, 2007 03:04 PM 
Task reassigned to Brian Witt.
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Courtney Carlson Nov 20, 2007 03:29 PM 
Trying to print Word doc. Printer should be radar 
HU-manitee. Shows in printer options as default. 
Error on his screen says windows cannot print due 
to setup.

Printer reads as ready. He thinks it's a driver 
situation. Last able to print a week ago. Hasn't 
printed since last campus-wide update.

Times: anytime
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