Service Request Ticket - # 23373

Service Request Information

CONTACT Name Morihara, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2007 11:57 AM
Department The Research Institute Phone 88413
Location Email moriharb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Dec 10, 2007 07:27 AM
She's setup and ready to go.
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Courtney Wehner Dec 07, 2007 08:22 AM
I skyped the techs.
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Courtney Wehner Dec 07, 2007 08:20 AM
Task reassigned to Brad Dougherty.
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Courtney Wehner Dec 07, 2007 08:19 AM
She was expecting Brad to come in this morning 
she said. I will call him.
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Courtney Wehner Dec 07, 2007 08:19 AM
She called back and said she needs to have the 
mouse, keyboard, monitor, cords, everything from 
the computer Myron took away. She needs to have 
these back because TRI owns them and because she 
needs to use them to retrieve her missing data 
that she really really needs. Please call her 
ASAP. 
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Myron Hoeckle (Student) Dec 06, 2007 05:05 PM
****This is an email****
Hey  Bonnie,

Sorry I have a final @ 8:00 am Friday, so I will
have Brad, finish up this issue, I will give him
the list of shares and he should be able to pick
it up.

Thanks for understanding,
Myron Hoeckle
UCS Senior Tech
X88925
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Myron Hoeckle (Student) Dec 06, 2007 03:50 PM
****This is an email****
Hey,

I tested the word perfect document and it works.

Thanks,
Myron

----- Original Message -----
From: Bonnie Morihara 
Date: Thursday, December 6, 2007 3:22 pm
Subject: WordPerfect document to check with open
source software
To: mhoeckle@wou.edu

> Hi Myron,
> 
>  
> 
> Here's a test WordPerfect document. I also
attached it in PDF so 
> that you
> can see what the original should look like in
case the open 
> source software
> somehow changes it.
> 
>  
> 
> I was wondering about printers. I have a desktop
hp laserjet 
> 1300 that is my
> default and I also have access to a number of
other TRI 
> printers. Will those
> already be "installed" as choices when you bring
over the 
> computer, or will
> it be done at that time?
> 
>  
> 
> Bonnie
> 
>  
> 
> Bonnie Morihara, Ph.D.
> The Teaching Research Institute
> Western Oregon University
> moriharb@wou.edu
> 503-838-8413
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Myron Hoeckle (Student) Dec 06, 2007 03:12 PM
explained the software situation to her, now I
need to talk to Mark Girod about oacte.org. 
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Myron Hoeckle (Student) Dec 06, 2007 02:43 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Dec 06, 2007 02:43 PM
heading there to see shares.
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Myron Hoeckle (Student) Dec 05, 2007 09:35 AM
inspiration 6, and homesite... going to ask if she
has the install media. 
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Myron Hoeckle (Student) Dec 05, 2007 09:34 AM
found SSH, and word perfect, and java is installed.
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Myron Hoeckle (Student) Dec 04, 2007 04:34 PM
installed all but homesite 4.5, Secure File
Transfer Client, word Perfect 9, inspiration 6,
ICS viewer 6.0, java 6 (SDK)?. 
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Myron Hoeckle (Student) Dec 04, 2007 04:02 PM
installing the software.
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Courtney Wehner Dec 03, 2007 12:59 PM
****This is an email****
Hi Adam,

 

Heres my list of software on my computer now, as 
well as the web pages that I need access to.  
Thanks so much!

 

Bonnie

The list is too big to put in here, I will 
forward it to the techs.
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Courtney Carlson Dec 03, 2007 12:01 PM
called again and said she had a list of about 23 
needed installations. Said she would email the 
list to ucshelpdesk@wou.edu. Told her to put SR# 
in subject line.
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Adam Shinn Nov 30, 2007 04:34 PM
called and left VM asking what if any additional 
software she needs installed
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Tricia Flaherty Nov 21, 2007 12:07 PM
She has an old TRI -purchased box that is unable 
to use remote desktop( I believe she has WIN2000) 
They are in a hurry to get this machine replaced 
as it is becoming more and more of a problem 
machine each day,  I will put it in Tech inbox #5 
and monitor underneath
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