Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Nov 26, 2007 08:22 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Nov 26, 2007 12:58 PM	(re) ran the reg file and all is well.	Add Attachment
Joe Crowe	Nov 26, 2007 12:43 PM	Task reassigned to Joe Crowe.	Add Attachment
Courtney Wehner	Nov 26, 2007 12:05 PM	I skyped the techs.	Add Attachment
Courtney Wehner	Nov 26, 2007 12:05 PM	SHe called back and said she is in right now and will be the rest of the day.	Add Attachment
Brian Witt	Nov 26, 2007 11:49 AM	Left vm for times available	Add Attachment
Courtney Wehner	Nov 26, 2007 08:24 AM	The program is on the desktop and she needs to use it today. The program is called OptimaSettings.	Add Attachment
Courtney Wehner	Nov 26, 2007 08:23 AM	"cannot locate in registry." She can only click OK to get rid of the message. Then it tells her it needs to close.	Add Attachment