Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Nov 27, 2007 11:22 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Courtney Carlson	Nov 27, 2007 11:38 AM	Going to close this task and create a new one for the seach issue.	Add Attachment
Courtney Carlson	Nov 27, 2007 11:37 AM	She called back and no longer needs the file restore part of this request. She DOES need a search button (search within files). She is wondering if this is something she can do herself.	Add Attachment
Courtney Carlson	Nov 27, 2007 11:28 AM	Last had it yesterday. Path: I drive -> WC ID Cards -> File "ID List 2002 Old" She says she can open the file, but only sees ID info for 1 student. It should list in the app all students at WOU since 2002. She tried to do a search in case it was put in an odd place, but she does not have a search button. She would also like that resolved. She was going to try to troubleshoot... the file says it has 8,000 name entries but she cannot see them. She will call back if she figures it out.	Add Attachment