Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Nov 27, 2007 11:39 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Dec 05, 2007 03:44 PM	She was missing the search button in the start menu. I added it and she was happy...	Add Attachment
Skyler Gregory	Dec 05, 2007 02:36 PM	Task reassigned to Skyler Gregory.	Add Attachment
Adam Shinn	Nov 29, 2007 02:43 PM	Nancy will not be back in until Tuesday the 4th	Add Attachment
Courtney Carlson	Nov 27, 2007 02:50 PM	On a prior task she thought she needed a file restore. She tried to do a search in case it was saved in an odd place, but she did not have a search button. She is wondering if this is something she can do herself.	Add Attachment