Service Request Ticket - # 23425

Service Request Ticket - # 23425

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Service Request Information

CONTACT	Name	Guralnick, Joan	Date	Nov 27, 2007 02:27 PM
	Department	University Computing Solutions	Phone	88646
	Location		Email	guralnij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040305 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4300DTN Printer #Q2434A
	Serial No.	SCNGY442274	Location	PDR
	Model	Q2434A	Hostname
	Notes	HP LJ 4300TN Fuser RM1-0101-300 from P0063991 order#3006 12/2007	Ink/Toner Refill
	Wired NIC	00:0E:7F:3A:08:B7

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 06, 2007 02:36 PM	Task reassigned to Brad Dougherty.	Add Attachment
Myron Hoeckle (Student)	Dec 06, 2007 02:36 PM	unpause this printer...	Add Attachment
Myron Hoeckle (Student)	Dec 06, 2007 02:35 PM	fuser loaded, works now.	Add Attachment
Myron Hoeckle (Student)	Dec 06, 2007 02:26 PM	heading to deliver.	Add Attachment
Joanie Kinnaman	Dec 06, 2007 12:27 PM	2nd replacement came in today... put in tech box # 10	Add Attachment
Myron Hoeckle (Student)	Dec 05, 2007 09:19 AM	its been given to Joanie to be returned.	Add Attachment
Myron Hoeckle (Student)	Dec 05, 2007 08:15 AM	The fuser assembly is broken... We will have to return it.	Add Attachment
Joanie Kinnaman	Dec 04, 2007 03:22 PM	received today (12/3) put in tech box #7	Add Attachment
Myron Hoeckle (Student)	Nov 30, 2007 11:26 AM	Your order # is 3006	Add Attachment
Myron Hoeckle (Student)	Nov 30, 2007 11:16 AM	they needed new rollers that is done, but the fuser is broken...	Add Attachment
Brad Dougherty	Nov 30, 2007 11:12 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Nov 30, 2007 02:01 AM	Did you look @ this (and confirm that it's Larry)? (and pause the printer if necessary)	Add Attachment
Joe Crowe	Nov 30, 2007 02:00 AM	Task reassigned to Brad Dougherty.	Add Attachment
Joan Guralnick	Nov 27, 2007 02:36 PM	I have the printer turned off at this point.	Add Attachment
Joan Guralnick	Nov 27, 2007 02:35 PM	It seems to get stuck under the the toner cartridge first. Then it also jams as it pulls out of tray 2. We believe that this is Larry of the APSC TRIO	Add Attachment
Joan Guralnick	Nov 27, 2007 02:32 PM	I pulled out the jams several times and it just keeps jamming. some of the error messages are 13.20.00 Jam inside rear door 13.05.00 Jam in top cover area	Add Attachment