Service Request Ticket - # 23436

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2007 09:00 AM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060220[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 63L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:5A:F6

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Dec 11, 2007 10:03 AM 
I replaced the battery and no error message came
up.  She is good to go.  I told her to call us
back again if the error message comes back up, so
I can take the machine back to UCS.
Add Attachment
Adam Bates Dec 10, 2007 04:48 PM 
She will be in the office until 5:30pm tonight. 
Her office will be open and available tomorrow at 
8:00am.
 Add Attachment
Brian Witt Dec 10, 2007 04:20 PM 
Left vm for install times
 Add Attachment
Brian Witt Dec 10, 2007 01:14 PM 
I'll replace the battery
 Add Attachment
Courtney Carlson Dec 10, 2007 09:44 AM 
The battery warning/error is coming up again. 
Brain told her to call in again if the issue 
returned. I am reopening the task.
 Add Attachment
Brian Witt Nov 30, 2007 04:00 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Nov 30, 2007 04:00 PM 
Unplugged her machine for a minute.  Looks like
that took care of the issue.  I told her to call
us back if the message comes back again so we can
replace the battery for her.
Add Attachment
Courtney Wehner Nov 28, 2007 09:01 AM 
She will be in her office all day except 11:30a-
12:30p.
 Add Attachment
Courtney Wehner Nov 28, 2007 09:01 AM 
She clicks F1 and then it will start up with no 
problems. SHe wants to know why she is getting 
this message.
 Add Attachment