Service Request Ticket - # 23437

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2007 09:16 AM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Dec 13, 2007 02:35 PM 
Task reassigned to Joan Guralnick.
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Myron Hoeckle (Student) Dec 13, 2007 02:35 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Dec 13, 2007 02:35 PM 
closing per Alex's request, flagging under Joan
for analysis.
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Myron Hoeckle (Student) Dec 13, 2007 02:34 PM 
called and let her know what I told the student
worker when I delivered the machine that the
wireless card on the 20020506[Edit Inv] machine was
missing... and that she can go to purchase request
if then need to buy a replacement...
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Myron Hoeckle (Student) Dec 13, 2007 02:17 PM 
"
Date: 	December 11, 2007 At 03:08 	Memo: 	

20020506: its Wireless card is missing, my guess
is that is the reason this one has trouble...

Entered By: 	Myron Hoeckle"
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Christian Mendez Dec 13, 2007 09:55 AM 
Chelsee Blatner called and said that 1 of them 
did NOT have a wireless card and she was curious 
as to why not. She will leave the 1 without a 
wireless card up in the Information Desk at 
Werner.
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Myron Hoeckle (Student) Dec 12, 2007 09:10 AM 
machines delivered.
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Myron Hoeckle (Student) Dec 12, 2007 08:39 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Dec 12, 2007 08:26 AM 
returning the laptops.
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Myron Hoeckle (Student) Dec 11, 2007 03:33 PM 
20040379: The wireless card was disabled.
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Myron Hoeckle (Student) Dec 11, 2007 03:08 PM 
20020506: its Wireless card is missing, my guess
is that is the reason this one has trouble...
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Myron Hoeckle (Student) Dec 11, 2007 02:56 PM 
machines picked up.
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Joan Guralnick Nov 28, 2007 09:54 AM 
Chelsea called in the WOU #s
20020506[Edit Inv]
20040379[Edit Inv]
They both have had wireless before and it just 
stopped.
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Joan Guralnick Nov 28, 2007 09:18 AM 
****This is an email****
The prior entry was an email from Jill.  She did 
not include the WOU#s
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Joan Guralnick Nov 28, 2007 09:17 AM 
 would like to get our two laptops back to the 
point that they can be used wirelessly in our 
building.  They still do not work and they will 
need a user ID to be able to log onto the 
network.  I believe UCS wanted to use mine but 
that is not an option.  Please take care of this 
after December 10 but they need to be working by 
the first day of Winter Term classes.
 
Jill Summers, Manager
WUC Operations &
WOU Facilities Scheduling
Werner University Center
Western Oregon University
Monmouth, OR 97361
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