Service Request Ticket

Service Request Information

CONTACT	Name	Summers, Jill	Date	Nov 28, 2007 09:27 AM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070431 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	JWRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003MS OneNote2007 from P0074895,
	Wired NIC	00:1A:A0:68:C4:51

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 20, 2007 11:44 AM	I was able to get it t print fine in black and white. There is a "Show Inventory/Print Layout" button that doesn't always work right. If you print normally and then do that it will work. The program does not talk with Windows very well and doesn't send print jobs when you print inventory.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 11:02 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Carlson	Dec 17, 2007 09:10 AM	She called to speak with a tech. Awaits return call. Here 12:30-1:30 takes lunch. Works business hours.	Add Attachment
UCS Tech	Dec 12, 2007 09:35 AM	Status changed to: Waiting for Contact	Add Attachment
Brian Witt	Dec 12, 2007 09:35 AM	Left vm for times	Add Attachment
Joan Guralnick	Nov 28, 2007 09:28 AM	Printer name Zippy	Add Attachment