Service Request Ticket - # 23439

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2007 09:36 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050163[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 69TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:BF:80


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Jan 29, 2008 11:38 AM
All machines have been reimaged and are working fine.
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Brian Witt Jan 14, 2008 08:31 AM
Task reassigned to Adam Wehner.
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Brian Witt Jan 11, 2008 08:20 AM
As of now, one machine needs to be renamed and the
image needs to be changed so that deep freeze
boots the machine thawed.  
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Brian Witt Jan 11, 2008 08:19 AM
Brought a total of 4 machines back to UCS. One
machine was a good setup, which I made a ED LAB111
Image of. The other three were in need of a new
image.  I imaged the three machines, but didn't
know deep freeze was on the image. This prevented
me from being able to change the computer name,
etc.  I caught up with Adam, who was able to work
with me on this.
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Brian Witt Jan 07, 2008 04:28 PM
Imaged it, but looks like the 111 Lab has a
different specialty image. I will look on the
ghost server and see if I can locate it. I left
the machine in 111. 
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Brian Witt Jan 07, 2008 02:34 PM
The optiplex 280 image is waaaaay out of date and
has Google toolbar on it. I am updating the
machine and will update the image while I'm at it.  
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Brian Witt Jan 07, 2008 02:01 PM
Installed new hard drive. Imaging it now
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Brad Dougherty Jan 07, 2008 11:07 AM
Task reassigned to Brian Witt.
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Brad Dougherty Jan 07, 2008 11:07 AM
The HD has arrived and is in the warranty box with
the machine.
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Brad Dougherty Jan 04, 2008 11:50 AM
Part ordered.
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Brian Witt Dec 12, 2007 09:54 AM
Task reassigned to Brad Dougherty.
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Brian Witt Dec 12, 2007 09:54 AM
The machine was hiding next to Brad's desk.  I
placed the machine, along with the bad hard drive,
in the warranty box.  A new hard drive needs to be
ordered. 
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Brian Witt Dec 12, 2007 09:33 AM
The machine is not in the tech area and is not in 111
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Audrey Sundkvist Dec 11, 2007 11:18 AM
I could not find these. Where are they?
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Brad Dougherty Dec 06, 2007 03:51 PM
Part received. The machine and the hd are on top
of the warranty boxes.
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Skyler Gregory Nov 29, 2007 10:26 AM
Task reassigned to Brad Dougherty.
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Skyler Gregory Nov 29, 2007 10:26 AM
Also, this is a student lab so I didn't tell
anyone I was taking the pc so someone might call in.
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Skyler Gregory Nov 29, 2007 10:23 AM
The Hard Drive is clicking and is therefor dead.
Also there was no mouse and someone was kind
enough to set the BIOS password which I had to
reset. The Service Tag is 69TVW71 and the real WOU
is 20050163[Edit Inv].
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Skyler Gregory Nov 29, 2007 09:46 AM
Task reassigned to Skyler Gregory.
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Christian Mendez Nov 28, 2007 09:36 AM
In the ED111 Lab, the machine closest to the 
Printer is not booting into windows. It says that 
there is a diskette failure. I tried to change 
the boot sequence but it still gives 2 beeps 
before booting and stalls.

The wou# on said machine is: 2005163
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