Service Request Ticket - # 23470

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2007 01:15 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ccarlso@wou.edu 88925

Tracking

Entered by Date Memo
Courtney Carlson
Email

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Entered by Date Memo
Courtney Carlson Nov 29, 2007 02:58 PM 
Task reassigned to Courtney Carlson.
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Courtney Carlson Nov 29, 2007 02:57 PM 
I realize SRD isn't supposed to do tech support, 
but I fiddled around with my mac and found how to 
turn VoiceOver off. I called her back and quickly 
walked her throught it. She said I can close the 
task for her- she didn't need any further 
assistance.
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Courtney Carlson Nov 29, 2007 01:37 PM 
Thinks she hit an F key on her mac (desktop)
Now she has an automated computer voice dictating 
all her actions. For example, when she hovers her 
mouse over anything on her screen, the voice 
(reader?) tells her what it is or what it says. 
She needs help turning it off. It is active when 
she uses Word, IE, FireFox... all programs.

For now she is just leaving the sound turned all 
the way down. She didn't want to utilize TRC.

Times:
Mtg today at 3:30
Not in on Fridays
Division of Teacher Ed can let tech in.
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