Service Request Ticket - # 23507

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2007 11:00 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Dec 12, 2007 11:48 AM
Task reassigned to Brian Witt.
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Brian Witt Dec 12, 2007 11:48 AM
Moved the machine and set it up to her standards.
 She is completely satisfied.  
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Joan Guralnick Dec 12, 2007 11:33 AM
She called back this morning.  She is very 
upset.  She is under the firm impression that 
she called this in over a month ago.  I searched 
and could find no record.  I told the techs and 
I believe that Brian was on his way over.
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Joan Guralnick Dec 06, 2007 09:55 AM
This is a medical emergency to her.  She wants 
it done before she leaves for the break.  She is 
under the impression that she submitted the task 
2 weeks ago.  Obviously that isn't true.  She 
will be in her office until noon.  She wants her 
computer moved from where it is, to the empty 
computer desk on the west side of the room.  I 
asked her if she needs to be there and she said 
it depends on who you send.  She wants the 
computer set up neatly and correctly with all of 
her printers working and such.  She was under 
the impresiion that the person who fixed her 
double sided printing issue set up an 
appointment with her for this morning.  She is 
very unhappy.  
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Courtney Carlson Dec 04, 2007 10:22 AM
She called for status. Brad was going to get in 
touch with her later today regarding a different 
task (23502) and I said she could possibly find 
out at that time.
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Kevin Elmore Dec 03, 2007 11:01 AM
Tues 8a-12n
Thurs 9a-12n
Today until 12:30
ergonomic medical issue.
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