He's taking it to the Mac store. I called ahead
and left them a message to give me a call back
when he takes it in.

***THis is a Skype Message***

[11:46:53 AM] UCS Service Request Desk says: 
23511 I created that task for Jerry Braza. He was 
emphatic that he needs to be contacted today with 
further info on what he needs to do; can he just 
take it to the store, which store, will they know 
he's coming... He is writing a book and also 
leaving town soon and he wants to take care of it 
as soon as he can. He was very nice about it.

[11:47:24 AM] Brad Dougherty says: ok

[11:48:55 AM] UCS Service Request Desk says: he 
repeatedly asked me to have someone contact him 
today. He even asked if I could  call the store 
for him.

[11:52:26 AM] Brad Dougherty says: ok, will do

[11:53:06 AM] UCS Service Request Desk says: Let 
me know if it's a call I can make for you to save 
you time

[11:53:42 AM] Brad Dougherty says: thanks! 
unfortunately i have to negotiate some things 
with apple for the task