Service Request Ticket - # 23512

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2007 12:27 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040309[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305081 Location PDR

Model Q2434A Hostname
Notes Maintenance Kit for LJ 4300 #Q2436A from P0064074 1-2008 Ink/Toner Refill

Wired NIC 00:0E:7F:34:18:6D

TECHS Submitted by Brandon Farley Contact bfarley@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Jan 08, 2008 08:38 AM 
Task reassigned to Adam Shinn.
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Joanie Kinnaman Jan 02, 2008 11:33 AM 
received and put in Tech box # 4 on 1/2/08
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Joanie Kinnaman Dec 17, 2007 12:45 PM 
I (apparently) never gave vendor PO info.  I 
confirmed today that it will be shipped today, 
will arrive in approx. 4 days.  (sorry)
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Brian Witt Dec 17, 2007 12:31 PM 
Joanie is ordering it
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Skyler Gregory Dec 07, 2007 10:12 AM 
I'm leaving for vacation so I'm putting this back
under UCS.
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Joanie Kinnaman Dec 06, 2007 04:16 PM 
ordered on P0064074, 12/6

please note, it is helpful to also include the 
W# in the purchase request, so that I don't have 
to look it up later.  Thanks
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Skyler Gregory Dec 05, 2007 04:53 PM 
Purchase Order# 2963
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Skyler Gregory Dec 05, 2007 04:23 PM 
Brad says a maintenance kit is actually required
so I'm going to put in a purchase request for one.
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Skyler Gregory Dec 05, 2007 03:53 PM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Dec 05, 2007 03:53 PM 
I was working on the printers for a separate task
and they printed every time. I'm not sure how to
make the message go away. I'll ask Brad.
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Brandon Farley Dec 03, 2007 12:30 PM 
When the error is addressed it asks the user to 
follow the maintenance guide that came with the 
printer. It allows print jobs to go through but 
periodically stops working. Seems to be randomly 
printing the jobs sent to it.
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