Service Request Ticket - # 23518

Service Request Information

CONTACT Name Stanley, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2007 02:31 PM
Department The Research Institute Phone 88769
Location Email stanleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20041063[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 4600- TRI Purchased - TRI# 87321023
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:11:11:20:00:57


TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Feb 06, 2008 10:30 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Audrey Sundkvist Feb 06, 2008 10:30 AM
****This is an email****
Thank you for the information about contacting you, I will 
spread the word to the other techs. Whoever helped you with 
the issue did not catalogue that in our system, so I am sorry for 
the needlessness of my previous email. At least now we know 
how to better contact you!

Thank you again, and have a great rest of the week,
Audrey Sundkvist
WOU UCS Tech
Add Attachment
Audrey Sundkvist Feb 06, 2008 10:27 AM
****This is an email****
Audrey,
This issue was already taken care of by a UCS person about a 
week or two ago.  It is best to call me before you come over  my 
extension is 88769 I check it everyday numerous times if I am 
not in the office, I also have a message board outside of my 
office and I have had no messages regarding this issue and I 
always give you guys specific dates and times I will be in my 
office.  I am not sure why you guys have trouble getting a hold 
of me other than the fact that there is not a phone call made 
prior to. 

Our jobs at the CDC are a little different then the typical job on 
campus we are responsible for being in the classroom with 
children and that is our first priority.  At times if we have staff 
out sick I have to go into the classroom.  I let the tech's know 
that they can come into the classroom any time and get one of 
us so we can have our computers worked on.  But it is truly best 
to CALL first and then we can let you know good times and if 
those times don't work into your schedule then we can work 
something out.  It sure would be nice if we also know about 
what time someone is going to come over, then we can make a 
plan to get out of the classroom.  

Thank you

Amanda Stanley
CDC Director
Add Attachment
Audrey Sundkvist Feb 06, 2008 10:06 AM
****This is an email****Hi Amanda,

In December we received a service request regarding your email 
and PDFs. Apparently you could not open PDFs that were 
emailed to you. Is this still an issue for you? We've tried 
contacting you, but have been unsuccessful. Please let us know 
if this is still a problem or if we can close the service request.

The extension here is 88925 and your service request number to 
reference when you call is 23518. Or you can email me back.

Thank you,
Audrey Sundkvist
WOU UCS Tech
Add Attachment
UCS Tech Dec 11, 2007 11:45 AM
Status changed to: Waiting for Contact
Add Attachment
Audrey Sundkvist Dec 11, 2007 11:45 AM
****This is an email****
Hi Amanda,

I left you a voicemail about this issue, but it
said you are out of office until January 7th.
Please let me know times you're regularly around
for me to contact you on campus so that we can
resolve your issue with PDF files.

Call 503-838-8925 and reference service request
number 23518 or just email me back.

Thank you,
Audrey Sundkvist
WOU UCS Tech
Add Attachment
Audrey Sundkvist Dec 11, 2007 11:31 AM
Called and left a message asking for times she is
regularly in her desk. Her voicemail says she
won't be back in the office until Jan 7th.
Add Attachment
Della Kobbe Dec 03, 2007 02:31 PM
Not able to  get access online using PDF. She is 
not able to do this from her downstairs office 
room TO 119.  However, she is able to get access 
using another computer
Add Attachment