Service Request Ticket

Service Request Information

CONTACT	Name	West, Ryan	Date	Dec 04, 2007 08:18 AM
	Department	Financial Aid	Phone	88476
	Location		Email	westr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	83FB2D1	Description	Dell Latitude D630 notebook 2.00GHz, 4M L2 Cache, 800MHz Dual Core
	Serial No.	83FB2D1	Location	Dave McEvilly
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS		Software	Windows Vista installed as XP Pro sp2, Microsoft Office Pro Plus 2007 from P0061623 installed as Office Pro 2003
	Wired NIC	00:18:8B:D5:ED:20
	Wireless NIC	00:1B:77:45:8C:76

TECHS	Submitted by	Katie Jessel	Contact	kjessel@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 14, 2007 02:57 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 14, 2007 02:57 PM	laptop returned.	Add Attachment
Myron Hoeckle (Student)	Dec 14, 2007 02:39 PM	the wifi card had presidence over the lan line, I switched it and it works fine now.	Add Attachment
Myron Hoeckle (Student)	Dec 14, 2007 02:19 PM	laptop is at my desk.	Add Attachment
Myron Hoeckle (Student)	Dec 14, 2007 02:08 PM	heading ther now.	Add Attachment
Courtney Wehner	Dec 14, 2007 11:51 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Dec 14, 2007 11:50 AM	he called back and said he is in all day, and will be until 5p.	Add Attachment
Courtney Wehner	Dec 07, 2007 09:41 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Dec 07, 2007 09:40 AM	He called back and said the laptop is in AD 310 and will be there the rest of the day. You can go anytime.	Add Attachment
UCS Tech	Dec 07, 2007 09:17 AM	Status changed to: Waiting for Contact	Add Attachment
Brian Witt	Dec 07, 2007 09:17 AM	Left vm asking for times available.	Add Attachment
Katie Jessel	Dec 04, 2007 08:21 AM	Available: anytime Having trouble accessing the files on the network drives from the laptop, tried using the network cable and wireless.	Add Attachment