Service Request Ticket

Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Dec 04, 2007 12:00 PM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070168 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	CDGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:24:AF

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Feb 20, 2008 09:19 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Feb 20, 2008 09:19 AM	Closing task. No response from user.	Add Attachment
Brian Witt	Feb 11, 2008 12:13 PM	Left user an email	Add Attachment
Brian Witt	Feb 08, 2008 11:59 AM	Left vm asking if this was still an issue	Add Attachment
UCS Tech	Dec 20, 2007 11:57 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Dec 20, 2007 11:57 AM	Called and left a message asking for times.	Add Attachment
Courtney Carlson	Dec 04, 2007 12:02 PM	First time accessing EdSmart since this was her first term here and it is for entering/calculating grades. Error message reads invailid login. Accessing it on ts. Can get into email and network at home and office. Other programs running as per usual. Meeting at three today. Unknown availability for this week. If not in office can reach her at 702- 371-6015	Add Attachment