Service Request Ticket - # 23538

Service Request Information

CONTACT Name Spring, Lowell   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2007 01:14 PM
Department Emeritus and Retired Faculty and Staff Phone 88337
Location Email springl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 05, 2007 04:02 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Dec 05, 2007 04:02 PM 
I was able to get ahold of him. This is fine now.
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Audrey Sundkvist Dec 05, 2007 03:30 PM 
It is there. It i called Ns-Taxonomy. I thought he
was wathing me when I printed a sample for him,
but I guess he wasn't. I got a busy signal and
will try again soon.
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Cinthya Mendez-Garcia Dec 05, 2007 03:23 PM 
Says the printer NS 204 is not showing up on the
drop down menu.
Says if someone could call him and help him find
this printer. He does not know if it was renamed
or not.
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Audrey Sundkvist Dec 05, 2007 02:49 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Dec 05, 2007 02:49 PM 
I updated his printer. He was connected to a
printer  on radar that had been renamed and so I
disconnected and reconnected it. Problem solved.
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Cinthya Mendez-Garcia Dec 05, 2007 02:04 PM 
Says he will be on campus till about 4pm today.
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Courtney Carlson Dec 04, 2007 01:25 PM 
NS 204 printer location, NS 221 machine location
Change printer settings (#pages etc.)
Hasn't tried rebooting. Will call back if that 
solves problem.

Two pages print and then before the the third 
page prints, he gets an error message. Every time 
he tries to print he gets the error message after 
the second page prints.

Error message:
PCL xl error subsystem: userstream, error: 
missing data oxc9, position 1415.

Times: does not seem to have a regular schedule, 
he said calling ahead would be best. Also that he 
would call next time he was on campus.
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