Service Request Ticket - # 23540

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2007 01:36 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070148[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 95GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Acrobat 6 Standard from P0042186

Wired NIC 00:1A:A0:53:16:75


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Dec 11, 2007 01:34 PM
Brad set the Ariel MASH account to point only to
the new Ariel machine.  I also finished setting up
the Ariel software and transferring the old
database over to the new machine. 
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Brian Witt Dec 10, 2007 03:54 PM
Dale and I worked on the Ariel machine for about 6
hours today....we're almost there....Dale is
contacting the Ariel Support Team to find out how
to import all the old addressed from the old
machine to the new one.

The library also claims they have a MASH account
that can only be logged into through the Ariel
station.  I did not know this was a possibility,
so I will ask Brad if he knows anything about it.
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Brian Witt Dec 06, 2007 12:29 PM
Dale and I agreed to work on this machine Monday @
9AM next week - 12/10
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Brian Witt Dec 05, 2007 04:18 PM
I am meeting with Dale to discuss the setup of
this machine tomorrow, 10/6 @ 9AM
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Brian Witt Dec 04, 2007 03:57 PM
Task reassigned to Brian Witt.
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Brian Witt Dec 04, 2007 03:46 PM
SETUP MOVED TO TECH INBOX 1
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Tricia Flaherty Dec 04, 2007 02:02 PM
This will be with monitor andcpu with GFA setup 
sheet in tech box area(I put cpu and accessories 
on top of TECH Inboxs as we are RUNNING 
OUT of ROOM!
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Tricia Flaherty Dec 04, 2007 01:41 PM
Roy's highest priority request :)email info from 
Roy -"in the Public Services workroom (HL117). It 
is very important that this computer be replaced 
during finals week or early in the December 
intersession. The functions on this computer are 
mission critical and we can afford downtime 
during a brief period of this window. Hopefully, 
Ariel will only be down for part of one day. The 
old Ariel computer needs to be retained as is 
until we are fully satisfied that the new 
computer is working correctly...Camila Gabaldon 
and Lori Davidson need to know when Ariel will be 
replaced so they can coordinate operations and 
Interlibrary loan processing before Ariel is 
shutdown."
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