Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Dec 04, 2007 03:13 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050199 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Intel Pentium M Processor 730
	Serial No.	DL0BY71	Location	PDR
	CPU	Pentium M 730 1.6GHz
	OS		Software
	Wired NIC	00:12:3F:DE:2C:28

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 06, 2007 12:42 PM	All three machines are delivered back to the library. They all have functioning keyboards and turn on fine.	Add Attachment
Audrey Sundkvist	Dec 05, 2007 04:41 PM	20040974 needs a new keyboard and it is ordered as well.	Add Attachment
Audrey Sundkvist	Dec 05, 2007 04:05 PM	20050189 has a new keyboard on order. 20050299 I cannot find a problem, but am running Spybot just in case. I did uninstall Google Toolbar and set the password for the admin to the default, because it was something else.	Add Attachment
Audrey Sundkvist	Dec 05, 2007 03:25 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Dec 05, 2007 03:25 PM	I have the laptops.	Add Attachment
Courtney Carlson	Dec 04, 2007 03:36 PM	They have been unable to get it started, so not sure whether there is trouble beyond start up problem.	Add Attachment
Courtney Carlson	Dec 04, 2007 03:20 PM	Student worker Amy called in. Another student checkout laptop laptop has problems. Slow, not loading Windows. Started computer and waited 5 minutes and it still is not up and running. Still says loading. Checkout desk at Hamersly #15. There are a few laptops at the checkout desk at this time that need to be picked up... Library laptop tasks: 23542 - slow 23536 - broken backspace key 23500 - sticky keys	Add Attachment