Service Request Ticket

Service Request Information

CONTACT	Name	Backus, Nick	Date	Dec 05, 2007 10:12 AM
	Department	Humanities Division	Phone	88851
	Location		Email	backusj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040925 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	3WM5P71	Description	Inspiron 700m, 1.60GHz/400MHz FSB, 12.1in WXGA
	Serial No.	3WM5P71	Location	ITC Fee Payment (was HU Division Laptop GFA)
	CPU	Pentium M-1.7 GHz
	OS		Software	MS Office Pro 2003 from P0053186
	Wired NIC	00:12:3F:7F:9B:BF
	Wireless NIC	00:0B:7D:25:8A:4F

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Dec 06, 2007 09:58 AM	He called me back and all is working fine.	Add Attachment
Courtney Wehner	Dec 05, 2007 11:49 AM	He called back and said he was working in Excel in the terminal server and he was kicked out. When he logged back onto the terminal server and tried to get into Excel, it told him it was in use by another person. I transferred him to Alex.	Add Attachment
Alex Ichinoe	Dec 05, 2007 10:55 AM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Alex Ichinoe	Dec 05, 2007 10:55 AM	Called. Left message asking if still having the problem. If he is... his RDP sessions need to be logged off in Term Serv Mgr. Alex or Brad know how to do this.	Add Attachment
Courtney Wehner	Dec 05, 2007 10:49 AM	He called back and said it is working for him now, it only needed time.	Add Attachment
Courtney Wehner	Dec 05, 2007 10:14 AM	WUC 108C #88367. This is where he will be today.	Add Attachment
Courtney Wehner	Dec 05, 2007 10:14 AM	There are no icons that show up and he does not have the Start button at the bottom either. I told him to try to log onto ts1.wou.edu and that didn't work either. He said it shows a black screen too. He was just working on it a few minutes ago and logged off, then when he tried to get back on it didn't work.	Add Attachment