Service Request Ticket - # 23554

Service Request Information

CONTACT Name Bartlett, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2007 11:24 AM
Department Health & Exercise Science Phone 88914
Location Email bartlete@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050078[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag 8S2WW71 Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 8S2WW71 Location

CPU Pentium 4-3.2GHz


OS Software

Wired NIC 00:12:3F:8F:C1:31


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Courtney Carlson Jan 24, 2008 10:16 AM
Skyped techs:
If Audry is on right now: John Bartlett just 
called for her. See 23554 -court
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Courtney Carlson Jan 24, 2008 10:15 AM
Called and wanted to speak with Audry or Bill. 
Wanted Audry's voicemail and I said I would check 
to see if she was in. He didn't want to wait. 
Asks for a call back.
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Myron Hoeckle (Student) Jan 16, 2008 09:50 AM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jan 16, 2008 09:50 AM
He will call or email me if there is an issue,
closing.
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Myron Hoeckle (Student) Jan 16, 2008 09:50 AM
****This is an email****
Hey Coach Bartlet,

Our University Spam filter site is at.
LINK:
www.wou.edu/spam-manager

If you have an questions feel free to reply or
call 88925.

Thanks,

Myron Hoeckle
U.C.S Senior Tech
88925
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Myron Hoeckle (Student) Jan 16, 2008 09:45 AM
called and left a vm, going to send him an email
with the same instructions.
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Courtney Wehner Jan 15, 2008 10:26 AM
I skyped the techs.
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Courtney Wehner Jan 15, 2008 10:26 AM
I reopened this task because he is trying to 
block some emails but he cannot remember how 
Audrey showed him how. He will be in his office 
and only needs a call he said.
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Audrey Sundkvist Jan 14, 2008 01:21 PM
I got him setup with Spam Manager.
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Audrey Sundkvist Jan 14, 2008 08:39 AM
I am going to meet with John at noon.
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Audrey Sundkvist Jan 11, 2008 09:21 AM
He has classes MWF until noon.
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Audrey Sundkvist Jan 09, 2008 09:27 AM
Called and left a message asking for times.
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Audrey Sundkvist Jan 09, 2008 09:19 AM
****This is an email****
I have to log in to java and I never had so I
don't know how to get in to it anyway
 
John Bartlett
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Audrey Sundkvist Jan 09, 2008 09:18 AM
****This is an email****
Audrey,
 
Yes...it is getting ridiculous now...I had 50 spam
since yesterday. I am not sure what you are
talking about in your first line as to using
something other then outlook. I thought everyone
on campus was on outlook. I will work on it
 
John Bartllett
88914
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Audrey Sundkvist Jan 04, 2008 02:28 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jan 04, 2008 02:28 PM
****This is an email****
(continued)

Step 1: Go to http://www.wou.edu/newmail and log
in using your email login and password.
Step 2: Click on "Options" which is just above
"Search" in the upper left area of the screen.
Step 3: Another menu-bar will display below
"Options" that says
"Global  |  Mail  |  Calendar  |  Address Book"
The word "Mail" should be selected (bold, black,
and with a blue box around it). If it is not,
please click on it.
Step 4: Third menu-bar is displayed and should say
"Personal Information  | Settings  |  Layout  | 
Vacation  |  Mail Filters" Click on the last one,
"Mail Filters"
Step 5: Click on the purple button that says
"New..." located towards the left edge of the browser.
Step 6: Enter a Filter Name in the appropriate
text area. This can be anything; it is just a
descriptive title for the filter.
Step 7: Set the conditions for the filter in the
"For Incoming Messages" section. You can set
multiple conditions by pressing the purple "Add"
button next to the word "Condition." You can also
apply the filter to old messages by selecting a
range of dates with the "Do not include
messages..." checkboxes.
Step 8: Set where the filter will move the emails
to in the "Apply Message Actions" section. The
default maybe "Move message to the folder:
[Inbox]" and if setting a spam filter I suggest
selecting "Trash" from that drop-down menu.
Step 9: Press either of the purple "Save" buttons
on the right edge of the screen.

Your filter is now applied and any emails you
receive that meet its conditions will go to the
specified folder or alternate email address.

Lastly, if you experience any further problems
please email ucshelpdesk@wou.edu or call us at 
503-838-8925. If you call regarding this same
issue please reference your service request number
23554.

Have a nice day,

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Jan 04, 2008 02:28 PM
****This is an email****
Hi John,

I understand you're receiving a lot of email spam.
Firstly, you'll need to be using the web-based
email at http://www.wou.edu/newmail, not Outlook
or Thunderbird.

WOU has a program called Spam Manager that works
with your email to help you stop incoming spam
messages. You get to it by going to
http://www.wou.edu/spam-manager and accept the
certificates if prompted to.

You can also set-up filters inside the web-based
email system. Filters can throw emails into the
trash, a different folder, or forward to another
email address based on subject content, email
addresses the email was sent from, and other
criteria. Some mass emails that WOU sends out have
subjects that all start with the samething, like
"[All Students]" for example. Follow these steps
to add a filter to your email:
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Courtney Wehner Dec 05, 2007 11:27 AM
He said he will get about 60 sexual junk mail in 
his inbox per day. He is hoping someone can take 
a look at that for him. He will be in his office 
all day.
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