Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Dec 05, 2007 01:44 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030618 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3VC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005
	Wired NIC	00:0C:F1:E9:F9:DF

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 06, 2008 10:10 AM	She said this isn't an issue anymore. Word sometimes give her issues when it closes, but said it wasn't a problem and didn't want us to bother with it. I told her the computer is slow.	Add Attachment
UCS Tech	Dec 21, 2007 08:29 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Dec 21, 2007 08:29 AM	Called and left a message asking for times available. Also please update task 23595 when she is contacted too.	Add Attachment
Cinthya Mendez-Garcia	Dec 05, 2007 01:46 PM	Says she tried rebooting about 3 times and says that the hour glass is the only thing that shows up. She cannot open any programs, takes a long time and says she gets error messages. Her computer is working very slow and says if someone can help her.	Add Attachment