Service Request Ticket - # 23563

Service Request Ticket - # 23563

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Birken, Jim	Date	Dec 05, 2007 03:24 PM
	Department	Advancement & Foundation	Phone	88145
	Location		Email	birkenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030630 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	BTC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5B:81

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Courtney Carlson	Dec 10, 2007 11:37 AM	He called and said it is resolved. Asked me to close task.	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:29 AM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:29 AM	Travis logged him off of ts3.wou.edu, he should be fine now.	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:20 AM	ts3.wou.edu, User: birkenj, logoff...Git R Done.	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:19 AM	his session is frozen, just needs to be logged off.	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:05 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:05 AM	heading over taking a look	Add Attachment
Courtney Carlson	Dec 10, 2007 09:52 AM	Jim called and was distressed. He said that he cannot access any of his financial information... he said it is like not having banner for him. Today: In office all day except at 10:30-11:30a.	Add Attachment
Christian Mendez	Dec 07, 2007 03:22 PM	He called back and said he wants someone to go over there and help him. He is there until 5pm.	Add Attachment
Courtney Wehner	Dec 07, 2007 11:20 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Dec 07, 2007 11:20 AM	He called back and said he will be in his office all day, except from noon -1p for lunch. He said he is still having the problem of the TS freezing.	Add Attachment
UCS Tech	Dec 07, 2007 10:09 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	Dec 07, 2007 08:41 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Dec 07, 2007 08:40 AM	I called him and left a vm saying to call us back if he's still having this issue. Alex is working on TS stuff for a different reason so it may take care of it.	Add Attachment
Cinthya Mendez-Garcia	Dec 05, 2007 03:26 PM	Says every couple of minutes the TS freezes up on him. Wants to know if this can be fixed, says it keeps on happening.	Add Attachment