Service Request Ticket - # 23569

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2007 09:11 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 23, 2008 10:34 AM 
No call back. Closing the task.
 Add Attachment
Brad Dougherty Jan 18, 2008 04:21 PM 
I don't know what happened with this task. I
called Lisa to see if she has the laptop and left
a message.
 Add Attachment
Myron Hoeckle (Student) Dec 19, 2007 04:05 PM 
HDD fully backed up to my laptop 20070299[Edit Inv]
 Add Attachment
Courtney Carlson Dec 17, 2007 11:34 AM 
***This is a Skype message***

[10:52:40 AM] UCS Service Request Desk says: 
23569 Lisa Pulliam called to get status on her 
machine that was taken away on the 7th. She did 
not get a replacement computer as she 
requested... she would really like a call. See 
memo.
 Add Attachment
Courtney Carlson Dec 17, 2007 10:51 AM 
Called for status. Never got a replacement 
computer and never got a call back after asking 
for status. She just needs to know what's going 
on so that she can plan accordingly.
 Add Attachment
Courtney Carlson Dec 10, 2007 08:55 AM 
She called for status check. Said it was still 
pending.
 Add Attachment
Skyler Gregory Dec 07, 2007 10:30 AM 
Task reassigned to Brad Dougherty.
 Add Attachment
Skyler Gregory Dec 07, 2007 09:26 AM 
I picked up her computer. It is getting the blue
screen complaining that it couldn't find some sys
32 files. I'm reinstalling Windows files right
now. We'll see if that fixes it.
 Add Attachment
Skyler Gregory Dec 07, 2007 08:44 AM 
Task reassigned to Skyler Gregory.
 Add Attachment
Courtney Wehner Dec 07, 2007 08:40 AM 
I skyped the techs.
 Add Attachment
Courtney Wehner Dec 07, 2007 08:39 AM 
She needs someone to call her and let her know if 
they will work on her machine today or if they 
can bring in a laptop for her to use in the 
meantime.
 Add Attachment
Courtney Wehner Dec 07, 2007 08:38 AM 
She is hoping she can get a loaner laptop until 
hers gets fixed.
Add Attachment
Della Kobbe Dec 06, 2007 09:13 AM 
 The computer is telling her to Read internal hard
drive. And popping up with errors.  It tells her
to restart the computer she does and it continues
to tell her the same error.
Add Attachment