Service Request Ticket - # 23579

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2007 01:41 PM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050316[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 606R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:95:9D:49

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 11, 2008 09:07 AM 
This is working.
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Christian Mendez Dec 20, 2007 12:48 PM 
He is here all day tomorrow. he called us back.
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UCS Tech Dec 20, 2007 11:50 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Dec 20, 2007 11:50 AM 
Called and left a message asking for times. I also
let him know that we will need him there we
troubleshoot the issue. I asked for a few days of
availability.
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Courtney Carlson Dec 06, 2007 02:10 PM 
I did a test email with him. He received an email 
sent from ucshelpdesk@wou.edu, when he replied it 
did not come through. He gets an hourglass when 
sending mail, and those messages go into his 
outbox, reading as not sent.

Uses outlook, Dell Desktop

Times
Today he is leave office unlocked until 4:30, 
techs can enter.
tomorrow 8:30-noon, 1-5pm
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