Service Request Ticket - # 23586

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2007 04:45 PM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB010E Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:D1

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Dec 07, 2007 09:35 AM 
Task reassigned to Brian Witt.
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Brian Witt Dec 07, 2007 09:35 AM 
They're all set - she said there was a login
prompt today, so it's not frozen.
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Stephen Pierce Dec 06, 2007 05:47 PM 
Public safety office open until 7pm.
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Courtney Carlson Dec 06, 2007 04:55 PM 
***Skype***

I just created a task for Nancy in Public Safety. 
A computer the Officers use when on duty is 
frozen. 23586
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Courtney Carlson Dec 06, 2007 04:47 PM 
Blue screen just says Sun Microsystems. Cursor 
shows as an "X"
Crashed when student worker was entering parking 
citations. 
Tried unplugging for 10 mins.

Located in Public Safety office.
She needs it fixed soon because the officers use 
it when they are on duty.
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