Service Request Ticket

Service Request Information

CONTACT	Name	Dixon, Lance	Date	Dec 07, 2007 08:30 AM
	Department		Phone	14007
	Location		Email	dixonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010386 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0033933; Dimension 4300 P4-1.7Ghz
	Serial No.	210BX01	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 2000 Pro w/ XP Pro upgrade coupon, NAV corp., Dreamweaver MX 2004 from P0049292, Acrobat Pro 7.0 from P0054923
	Wired NIC	00:02:B3:64:EF:D2

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 23, 2008 10:35 AM	It's working.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 03:08 PM	The printer is CP-WCPC on radar.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 03:08 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 03:04 PM	Tis issue was happening before (SR 23269). A restart did not fix the issue. I tried on two machines in the WCPC area (Lance Dixon and Scott Tighe) and both got the error when you click on "Printer Preferences". Lance's machine is an old 4600 while Scott has a 2006 GX 280, so it wouldn't be profile related. It happens with the default profile. Deleting and reconnecting the printer from radar does not work either.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 02:19 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Wehner	Dec 07, 2007 08:32 AM	He will be in his office all morning. He said it is everyone in the office that is having this problem.	Add Attachment
Courtney Wehner	Dec 07, 2007 08:31 AM	When he goes to Properties in his printing options, he gets an error message: "The funciton caused a protection fault, some or all proporties may not be displayed."	Add Attachment