Service Request Ticket - # 23599

Service Request Information

CONTACT Name Holmquist, Solveig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2007 04:35 PM
Department Creative Arts/Music Phone 88437
Location Email holmqus@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040756[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. qp5120glpnz Location Bill Kernan

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:32:CF:AC

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 11, 2008 04:49 PM 
Task reassigned to Brian Witt.
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Brian Witt Feb 11, 2008 04:49 PM 
User responded to email stating that the problem
was already taken care of.
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Brian Witt Feb 11, 2008 12:18 PM 
Left user an email
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Audrey Sundkvist Feb 11, 2008 09:26 AM 
Left a voice message asking if this was still and issue.
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UCS Tech Dec 11, 2007 11:26 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Dec 10, 2007 08:43 AM 
Nothing in her voicemail indicating when she'll be
back on campus. I left a message asking her to
call us when she gets back from China.
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Audrey Sundkvist Dec 10, 2007 08:40 AM 
I wonder why this was not labeled high priority.
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Christian Mendez Dec 07, 2007 04:37 PM 
She was using her gradebook on her Mac (could not 
describe the software for me) and her machine 
just blacked out and is not responsive.

She has to stay until she gets help. She is 
leaving for China tomorrow.
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