Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Todd	Date	Dec 10, 2007 01:19 PM
	Department	Athletics	Phone	88516
	Location		Email	smithto@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040553 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	iMac G5 20 in 1.8GHz Superdrive #Z095
	Serial No.	W8503015PNZ	Location
	CPU	G5 1.8GHz
	OS		Software	MS Office 2004 Pro from P0050866 Playmaker Pro
	Wired NIC	00:11:24:70:16:5C

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 15, 2008 12:52 PM	Came and picked up computer.	Add Attachment
Adam Wehner	Jan 15, 2008 08:32 AM	Computer is ready to go. Called him around 3:30 on the 14th and left a message for him to call me so that I could return and set up the computer.	Add Attachment
Adam Wehner	Jan 14, 2008 01:24 PM	Task reassigned to Adam Wehner.	Add Attachment
Courtney Carlson	Dec 10, 2007 01:30 PM	AM hours of most days is the best time to reach him. Going recruiting tomorrow so won't be in then.	Add Attachment
Courtney Carlson	Dec 10, 2007 01:27 PM	Coach Smith came into ITC 009 to talk to us about an Imac G5 in OPE 106. He wants to be able to preform movie file transfers (game film) from this machine to the server (I Drive...or S Drive, if that is better). It is not his primary office machine... he has many seniors this year who are trying to put together their highlight films. They will mostly be the ones using it. He was hoping to get it done over the break. He waited until now because he thought it would be the best time for the techs to work on it. He has another task in order to get proper admin rights on this computer. SR# 23607.	Add Attachment