Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Dec 11, 2007 09:48 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030790 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4PC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Contribute 3 with CPS from P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO labelwriter 400 v7.6 software from P0059975
	Wired NIC	00:0C:F1:EA:02:6B

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 03, 2008 01:36 PM	I had to delete her email profile in the control panel before it would let me setup the java connector.	Add Attachment
Audrey Sundkvist	Jan 03, 2008 08:15 AM	I need to meet with Trisha again so I left a message asking for availability.	Add Attachment
Audrey Sundkvist	Dec 21, 2007 01:36 PM	Trying to install the Java Connector.	Add Attachment
Audrey Sundkvist	Dec 21, 2007 01:33 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
UCS Tech	Dec 21, 2007 08:38 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Dec 21, 2007 08:38 AM	Left a message asking for times.	Add Attachment
Courtney Carlson	Dec 11, 2007 09:52 AM	Just started using OUtlook. Responding to emails does not work... thats when she gets the error "unable to find email server, please verify the server information in your account properties. Gets error whether sending email by "reply" or "compose" She thinks she is not receiving email, but is not certain. WOU# 20030790 Dell Machine Times: Business hours.	Add Attachment