Service Request Ticket

Service Request Information

CONTACT	Name	Morihara, Bonnie	Date	Dec 11, 2007 01:44 PM
	Department	The Research Institute	Phone	88413
	Location		Email	moriharb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070446 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	2VC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Win 7 Pro upgrade from P0082235 (orig>Windows downgraded to XP Pro sp2), Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:70

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Dec 11, 2007 04:22 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Dec 11, 2007 04:22 PM	Firefox was pointing to the wrong app to open .pdf files. I simply pointed Firefox to adobe reader 8 and BAM, mission complete.	Add Attachment
Courtney Carlson	Dec 11, 2007 01:53 PM	Dell desktop, Windows Vista.	Add Attachment
Courtney Carlson	Dec 11, 2007 01:52 PM	* Since she has her new computer she cannot open any pdf files within a browser. Error message reads: version of adobe would not allow...	Add Attachment
Courtney Carlson	Dec 11, 2007 01:50 PM	Since she has her new computer she cannot Error message version of adobe would not ope anything within a browser. She's running version 5.1 and 8.1 for adobe. Times: 8-5 normally. Meetings.	Add Attachment