Service Request Ticket - # 23629

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2007 02:46 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060250[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 51L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B2:09

TECHS Submitted by Brian Witt Contact wittb@wou.edu 89201
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
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Entered by Date Memo
Brian Witt Dec 13, 2007 09:14 AM 
I uninstalled Sophos and then reinstalled it.  Ran
a virus scan which found two problem files.  I
removed those from the machine.
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Brian Witt Dec 12, 2007 10:11 AM 
Task reassigned to Brian Witt.
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Brian Witt Dec 12, 2007 10:08 AM 
Left VM for times
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Brian Witt Dec 11, 2007 02:46 PM 
Dale told me to put this in as a service request.
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