Service Request Ticket

Service Request Information

CONTACT	Name	Sprenger, Cindy	Date	Dec 12, 2007 08:29 AM
	Department		Phone	14006
	Location		Email	sprengec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070406 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7V8HWD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows XP Pro	Software	Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003
	Wired NIC	00:1A:A0:61:CD:93

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Dec 17, 2007 12:30 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Dec 17, 2007 12:28 PM	I left her a vm stating that she should have the 07 compatibility pack installed on her machine because it is a 2007 machine. I told her to give us a call back if this is not the case, so that we can get it installed.	Add Attachment
Courtney Wehner	Dec 12, 2007 08:29 AM	She wants to know if she can get anything, or if her computer already is capable of opening these documents. She will be in her office.	Add Attachment