Service Request Ticket

Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Dec 12, 2007 08:52 AM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	FTC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:8C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Dec 13, 2007 02:38 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Dec 13, 2007 02:38 PM	Loaded her Outlook profile. She's all good to go!	Add Attachment
Christian Mendez	Dec 13, 2007 10:47 AM	She called back and said that she needs someone to take a look at it for her and help her.	Add Attachment
Courtney Wehner	Dec 12, 2007 08:59 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Dec 12, 2007 08:53 AM	She cannot follow the instructions on how to get Outlook set back up for her email.	Add Attachment